Shipping policy
Delivery Information
Please note that the estimated delivery times are only estimates and cannot be guaranteed.
Delivery is only available within South Africa. When ordering from outside South Africa you must arrange your own deliveries.
Estimated Delivery Time:
- Standard Shipping: 3-5 business days after order processing.
- Overnight Shipping: 1-2 business days (available in select regions).
- In-Store Pickup: Ready within 3 hours of order confirmation.
Shipping Costs:
Online Store
- Standard Shipping: R 75.00 for orders under R 800;
- Free for orders overR 800.
- In-Store Pickup: Free.
- Email orders - As per quote
Additional Information:
- Shipping is available to addresses within South Africa Only.
- Orders are processed Monday through Friday, excluding holidays.
- Some oversized items may incur additional shipping fees, which will be displayed
Delays in Delivery
Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible. If you cannot wait for the goods, you must let us have notice of cancellation from the person who placed the order within 7 calendar days of you receiving notification about the delay. If we receive your notice of cancellation as set out above within such 7 day period, then we will let you have a full refund. However, Striking Energy cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.
Arrival of Goods
On delivery of your products, you will be asked to sign for the goods and to inspect the goods that have been delivered to ensure you accept them. For this reason you should be present at delivery yourself. However, if you do ask someone else to take delivery for you, then you must make sure that they are aware of what they need to do.
Any delivery note, invoice or waybill signed by the Customer or a third party engaged to transport the goods and held by the Company shall be conclusive proof that delivery was made.
Quality
Please notify us of obvious defects that are apparent on first inspection of the goods, such as missing parts or damage, within 7 days of delivery and additionally, wherever possible, by describing the defects on the ‘proof of delivery’ document you are asked to sign. For other defects, please notify us as soon as you discover those defects and at the latest within 7 days of delivery.
You agree that we (or our appointed agents) may examine and test any goods that are claimed to be defective to establish whether those defects are our responsibility. Where we need to send the goods away for examination and testing, then you will permit us (or our agents) to collect the goods from you for that purpose.
Where defective goods are exchanged, you must allow us to collect the defective goods from you. Please also note that you may have to wait for replacement goods that are non-stock items or are made-to-order.
Where it cannot otherwise be established that we supplied any goods that are claimed to be defective, then we may require you to produce proof of purchase.
When we are satisfied that the goods are faulty you will be offered a replacement or full refund of the original purchase price. Nothing in this section affects your statutory rights as a consumer.
Returns
If you are unhappy with a product for any reason then you must let us know within 7 working days of the day after the date the product is delivered to you. You must also return it to us within 14 days in perfect condition, in its original packaging and with proof of purchase.
Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.
Please note that used goods can only be returned or exchanged if faulty.
You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach us.
We can make arrangements for the goods to be collected from you. Please note this will incur a lead-time. Our courier company will contact you directly to book this in with you.
If you fail to make the goods available to us for collection within 14 days of cancellation then you will be deemed to have re-ordered the goods at the price you originally paid for them.
Refunds
To obtain a refund the goods must be in the same condition in which you received them and you must make the goods available to us for collection. The original packaging must be unopened and undamaged in a resalable condition.
If you do so we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights.
If you fail to do so we reserve the right to refuse the refund or deduct a charge which will be no more than 30% of the price of the goods from your refund as we will not be able to sell those goods on at full price.
We will only make a refund using the same method of payment originally used by you to pay for your purchase.
Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded.
Credit can be used against your next order, both online and with telephone orders.
