Refund policy

Returns
If you are unhappy with a product for any reason then you must let us know within 7 working days of the day after the date the product is delivered to you. You must also return it to us within 14 days in perfect condition, in its original packaging and with proof of purchase.
Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.
Please note that used goods can only be returned or exchanged if faulty.
You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach us.
We can make arrangements for the goods to be collected from you. Please note this will incur a lead-time. Our courier company will contact you directly to book this in with you.
If you fail to make the goods available to us for collection within 14 days of cancellation then you will be deemed to have re-ordered the goods at the price you originally paid for them.

Refunds
To obtain a refund the goods must be in the same condition in which you received them and you must make the goods available to us for collection. The original packaging must be unopened and undamaged in a resalable condition.
If you do so we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights.
If you fail to do so we reserve the right to refuse the refund or deduct a charge which will be no more than 30% of the price of the goods from your refund as we will not be able to sell those goods on at full price.
We will only make a refund using the same method of payment originally used by you to pay for your purchase.
Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded.
Credit can be used against your next order, both online and with telephone orders.